Support Solutions

  • Help Desk
  • Remote System Monitoring and Support
  • On-Site Support
  • Server Support
  • Emergency Services
  • Set Monthly Costs

Help Desk

Our help desk is available for documenting any client issues, creating and monitoring service requests.

Remote System Monitoring and Support

ProActive offers a variety of solutions for maintaining and monitoring your systems.  

  • Backup Monitoring - ProActive efficiently monitors all backups to ensure redundancy without errors.  If there is any hiccup with your backup, we will know about it. 
  • Device Monitoring - Monitoring for SNMP network devices: Printers, UPSs, Firewalls, and Routers.
  • Exchange Mail Transaction Monitoring - Ensures that Exchange Email Servers are processing emails while round trip analytics identify slow email processing
  • Patch Management Monitoring - Configure, Deploy and View all MS patches. Automatically scan and deploy Microsoft Security patches.
  • Virus Definition Update Monitoring - Scheduled anti-virus installation checks and definition updates for over 40 anti-virus applications.
  • Asset & Inventory Monitoring - On-demand access to hardware and software inventory and asset change reports. Download all asset & inventory data and design custom reports.
  • Administrative Scripting - ProActive offers hundreds of easy to deploy, ready made scripts for installing software and automating routine maintenance.
  • Remote Support - Many issues can be resolved without having a technician on-site, ProActive uses Remote Support to quickly resolve issues without having to wait for a technician to arrive at your location.  Just Log us in and let us solve your issue instantly. 

On-Site Support

Many IT companies outsource their support to save money at the clients expense.  It is important to know that not all service request's can be handled via remote control and that often enough a field technician is needed to visit on-site.  ProActive Technology Group is made up of professional and experienced technicians to handle any problem on-site and off-site so that clients can rest safely. 

Server Support

A Server can be the core of a business.  If anything happens to the core of your business than this will cause severe issues in your day-to-day routines.  If your server fails, so can business as usual.  ProActive Technologies Technicians are exceed proficiency in all areas of server setup, installation, diagnosis, repair and maintenance.  In our day and age technology has become an important part of a business' foundation, so it is only natural to want the best support and maintenance on that foundation.  ProActive is a company with over 15 years of real-world experience working with a wide array of server software and hardware configurations.

Emergency Services

Set Monthly Costs